Social hygiene course online

• What is social hygiene?
• The Alcohol Act
• Requirements for the manager
• The Social Hygiene Register
• Para-commercial venues

What social hygiene is, why the Alcohol Act (Alcoholwet) exists and who does what. You learn the terms used in the law, the requirements a manager must meet and how the Social Hygiene Register (Register Sociale Hygiëne) works, including for sports canteens and clubs.

• The age limit of 18
• Drunkenness
• Licence and exemption
• Price promotions and happy hours
• Supervision and sanctions

What the Alcohol Act asks of you behind the bar and at the door: checking age, no alcohol for drunk guests, the licence, sales at a distance, price promotions, the role of the municipality and what happens if you break the rules.

• Business formulas
• Target groups
• Attracting and keeping out guests
• The liquor store
• Social hygiene policy

How your formula decides which guests you attract, and how policy helps you get the guests you want. You learn to write a social hygiene policy and to put it into practice on the work floor.

• Safety and health
• Information and instruction
• Team meetings
• Support after an incident

What the Working Conditions Act (Arbowet) asks of you as an employer or manager: informing and instructing your staff, supervising, and arranging support after aggression or another incident.

• House rules
• Door policy
• Check, correct, sanction
• Discrimination
• Trespassing

Making good house rules and enforcing them too. You learn what is and is not allowed at the door, how to prevent discrimination, when someone commits trespassing and how to work with the municipality, the police and your colleagues.

• Communicating
• Content and relationship
• What helps a conversation
• Guest focus
• Working with colleagues

How communication works and what helps or disrupts a conversation. You learn to work with a guest focus, and to work together with colleagues when a conversation with a guest threatens to escalate.

• Obstructive behaviour
• Aggression and violence
• Group behaviour
• Crime

Spotting risk behaviour in time: from obstructive behaviour and aggression to violence, group behaviour and crime in and around your business. You learn the signals and what to do about them.

• Saying no
• Open rule-breaking
• Hidden rule-breaking
• Aggression and violence
• Handling complaints

The five conversation models of the exam, step by step: from refusing a guest something to a conversation about aggression and handling a complaint.

• Blood alcohol content
• Effects on body and mind
• Abuse and addiction
• Alcohol in traffic
• Responsible serving

What alcohol is and what it does to your body, from the first glass to alcohol poisoning. You learn about blood alcohol content, combinations with drugs and medicines, the rules in traffic and how to serve responsibly.

• Types of drugs
• Cannabis
• Stimulants
• Signs and emergencies
• The Opium Act

Which drugs you come across in nightlife, what they do and how you recognise use and dealing. You learn what to do in an emergency and what the Opium Act (Opiumwet) and the tolerance policy (gedoogbeleid) mean for your business.

• Tobacco and nicotine
• The Tobacco and Smoking Products Act
• Enforcing the smoking ban

What tobacco and nicotine do and what the Tobacco and Smoking Products Act regulates. You learn how to enforce the smoking ban, including for e-cigarettes and on the terrace.

• Gaming machines
• The Betting and Gaming Act
• Problem gambling
• Gambling policy in practice

How gaming machines work and what the Betting and Gaming Act (Wet op de kansspelen) regulates for the hospitality sector. You learn to recognise problem gambling and what you do as a manager.

• Building requirements
• Visibility and lighting
• Safe, cameras and alarm
• Fire safety
• Door staff

A safe business starts with its layout. You learn about the building and technical provisions, fire safety and in-house emergency response (BHV), and about working with door staff.